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IT Service Delivery Manager


Location

Mannheim , Germany


Type

Full-time , On-site


Hours

8 hours a day


Skills


Description

BCIC Swiss GmBH | Best Connect International Company is looking for a "IT Service Delivery Manager "  (Full-time, On-site) in Germany.


Responsibilities

▪️ Manage IT service delivery and ensure SLA compliance
▪️Lead incident, problem, and change management processes
▪️ Coordinate with internal teams, stakeholders, and vendors
▪️Monitor service performance and drive continuous improvement
▪️ Support service transitions and uphold ITIL standards

Requirements-
▪️Valid permit to work in Germany
▪️Fluency in German & English
▪️ Experience in IT service management
▪️ Strong knowledge of ITIL/ITSM
Excellent communication and stakeholder management skills


???? Interested candidates are encouraged to apply or share this opportunity.

Salary - Negotiable 

Apply now- fahmida.tithi@bcic-swiss.com 



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Contact Person
Fahmida Ahmed Tithi
   Junior Recruiter
  fahmida.tithi@bcic-swiss.com