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Mannheim,Germany
Full-time, On-site
8 Hours a day
Service Management (ITIL) , SLA & KPI Management ,Process Design & Optimization , Service Transition & Onboarding , (CSI)
BCIC Swiss GmBH | Best Connect International Company is looking for a Service Delivery Manager in Germany . .
▪️ Manage service delivery and ensure SLA compliance
▪️Lead incident, problem, and change management processes
▪️ Coordinate with internal teams, stakeholders, and vendors
▪️Monitor service performance and drive continuous improvement
▪️ Support service transitions and uphold ITIL standards
Requirements -
▪️Valid permit to work in Germany
▪️Fluency in German & English
▪️ Experience in service management
▪️ Strong knowledge of ITIL/ITSM
◾ Excellent communication and stakeholder management skills
Salary : Negotiable
Interested candidates are encouraged to apply or share this opportunity.
Apply to- fahmida.tithi@bcic-swiss.com along with WhatsApp Number .
