Job Details

➡️ Provide first- or second-level contact and problem resolution for customer issues.

➡️ Work with third-party vendors to remediate complex AV issues as needed.

➡️Provide timely communication on issue status and resolution.

➡️ Maintain ticket updates for all reported incidents.

➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .

➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.

➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.

➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements :

-Must hold a valid work permit in Italy .

-English is mandatory 

If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.

Apply here- fahmida.tithi@bcic-swiss.com

Salary: Negotiable