South Korea _ IT Support Specialist

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time |On-site) "End User Support Specialist" in South Korea .

Responsibilities

• ➡️ Provide L1/L2 end-user support and deskside assistance.
• ➡️ Troubleshoot and resolve hardware and software issues for desktops, laptops, VDIs, thin clients, monitors, and printers.
• ➡️ Install, configure, maintain, and support end-user devices and applications.
• ➡️ Manage Microsoft 365, Intune, and endpoint software licenses.
• ➡️ Perform client-side Active Directory, DNS, and DHCP troubleshooting.
• ➡️ Manage and resolve support tickets within agreed service levels.
• ➡️ Collaborate with internal teams to ensure efficient IT service delivery.
• ➡️ Deliver excellent customer service with strong communication and problem-solving skills.
• ➡️ Adapt to new technologies and manage multiple priorities in a fast-paced environment.

Requirements

1. Valid Work Permit in South Korea
2. Local language & English language Fluency
3. Proven experience in Level 1/Level 2 End User Computing (EUC) or Desktop Support.
4. Ability to work collaboratively within a team while maintaining a high standard of professionalism.