Service Delivery Manager

Description

BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site "Service Delivery Manager" in Germany.

Responsibilities

• ➡️ Manage end-to-end service delivery operations for clients.
• ➡️ Ensure services are delivered according to SLA (Service Level Agreement).
• ➡️ Coordinate with technical teams, clients, and vendors.
• ➡️ Monitor project progress and resolve service-related issues.
• ➡️ Maintain strong client relationships and ensure customer satisfaction.
• ➡️ Prepare service reports, performance reports, and documentation.
• ➡️ Handle incident management and escalation processes.
• ➡️ Improve service quality and operational efficiency.
• ➡️ Support team management, task allocation, and performance monitoring.
• ➡️ Ensure timely delivery of IT support and infrastructure services.

Requirements

1. Valid work permit for Germany (mandatory)
2. Several years of experience in a similar IT Support role
3. Strong communication and documentation skills
4. Local language(German) & English B2 level needed