IT Support Specialist_Switzerland

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit |on-site) "IT Support Specialist" in Switzerland .

Responsibilities

• ➡️ Provide Level 2 technical support for hardware, software, and network-related issues.
• ➡️ Diagnose and resolve incidents escalated from Level 1 support.
• ➡️ Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• ➡️ Troubleshoot Windows, macOS, and Microsoft 365 environments.
• ➡️ Manage user accounts, permissions, and groups in Active Directory and Azure AD.
• ➡️ Configure and support printers, scanners, VPNs, and other endpoint devices.
• ➡️ Perform software installations, upgrades, patches, and system updates.
• ➡️ Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity issues.
• ➡️ Deploy and image computers using standard deployment tools.
• ➡️ Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• ➡️ Monitor and maintain endpoint security and antivirus solutions.
• ➡️ Deliver excellent customer service while meeting SLA and response time targets.

Requirements

1. Valid Swiss permit / work authorization
2. Local language (French) and English fluency
3. Previous IT related expecience