IT Support Specialist _ Switzerland

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch |On-site) "IT Support Specialist" in Switzerland .

Responsibilities

• ➡️ Provide first- or second-level contact and problem resolution for customer issues.
• ➡️ Work with third-party vendors to remediate complex AV issues as needed.
• ➡️ Provide timely communication on issue status and resolution.
• ➡️ Maintain ticket updates for all reported incidents.
• ➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• ➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.
• ➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.
• ➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• ➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1. Valid work authorization/ Swiss work permit
2. Fluent in Italian and in 𝐄𝐧𝐠𝐥𝐢𝐬𝐡
3. Several years of experience in IT user support or service desk environments
4. Strong knowledge of IT hardware, software, and troubleshooting
5. Availability for an 𝐎𝐧𝐬𝐢𝐭𝐞 role