IT Support Specialist

Description

BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site IT Support Specialist in Germany.

Responsibilities

• ➡️ Provide first- and second-level support for end-user technical issues
• ➡️ Troubleshoot hardware, software, and network-related problems
• ➡️ Collaborate with third-party vendors to resolve complex AV and IT issues when required
• ➡️ Ensure timely communication regarding issue status and resolution
• ➡️ Maintain accurate and up-to-date ticket documentation for all incidents
• ➡️ Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber
• ➡️ Provide basic macOS support for Apple users
• ➡️ Install, upgrade, support, and troubleshoot printers and computer hardware
• ➡️ Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices
• ➡️ Use diagnostic tools to resolve network connectivity and workstation hardware/software issues

Requirements

1. Valid work permit for Germany (mandatory)
2. Several years of experience in a similar IT Support role
3. Strong communication and documentation skills
4. Local language(German) & English B2 level needed