Hardware Support Technician

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time  | on-site) "Hardware Support Technician" in Italy.

Responsibilities

• ➡️ Provide hardware break fix support, typically by whole unit swap
• ➡️ Manage spares provided on site
• ➡️ Provide deskside support, as described
• ➡️ Execute installations and changes
• ➡️ Deliver an excellent level of customer service
• ➡️ Adhere to defined Processes and work instructions which will include the management of both proactive and
• ➡️ reactive escalations
• ➡️ Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• ➡️ Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• ➡️ Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• ➡️ Responsible for asset tagging and entering all incoming equipment into our asset management system
• ➡️ Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• ➡️ Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

1. Must hold a valid work permit in Italy
2. Several years of experience in the IT field
3. Fluent in English and Italian