End User Support Specialist_Seoul, South Korea

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time |On-site) "End User Support Specialist" in South Korea .

Responsibilities

• ➡️ Provide L1/L2 technical support to end users via phone and onsite assistance.
• ➡️ Troubleshoot and resolve hardware, software, desktop, laptop, printer, and monitor issues.
• ➡️ Install, configure, and maintain Windows systems, Microsoft 365, Intune, and endpoint devices.
• ➡️ Perform basic Active Directory (AD), DNS, and DHCP client-side support.
• ➡️ Manage service tickets, follow up with users, and ensure timely issue resolution.
• ➡️ Deliver excellent customer service while collaborating with internal IT teams.
• ➡️ Work independently, manage multiple priorities, and continuously learn new technologies.

Requirements

1. Experience in L1/L2 End User Support environment.
2. Ability to troubleshoot hardware and software issues.
3. Ability to work independently and as part of a team.
4. Good verbal and written English skills and Local Language Mandatory
5. Willingness to learn new technologies.