Deskside Support Specialist-Germany

LocationFrankfurt am Main,Germany
TypeFull-time,On-site
Hours8 Hours per day
SkillsWindows & Mac Support, Hardware & Software Troubleshooting, ServiceNow / ITSM Tools , Active Directory, SCCM, JAMF, Networking (DNS, DHCP, VLAN), Laptop/Desktop Imaging & Deployment, VIP & Deskside Support, Ticket Handling, MS Office, Printers, Video Conferencing, Asset Management & Device Configuration

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "Deskside Support Specialist " in Frankfurt, Germany.

Responsibilities

  • ➡️ Provide onsite IT support for users and VIPs
  • ➡️ Troubleshoot hardware, software, network, and device issues
  • ➡️ Handle ServiceNow tickets, emails, calls, and Slack requests
  • ➡️ Install, configure, image, and deploy laptops/desktops
  • ➡️ Support conferencing and AV systems
  • ➡️ Perform IMAC activities and hardware replacements
  • ➡️ Maintain IT asset inventory and documentation
  • ➡️ Ensure issues are resolved within SLA

Requirements

  1. Deskside/Desktop Support experience
  2. Fluent in German and English
  3. Valid authorization to work in Germany
  4. Candidates with German citizenship or long-term work authorization in Germany are highly preferred
  5. Knowledge of ITIL and enterprise IT support is a plus
  6. Certifications such as A+, ITIL, or ACMT are an advantage

Apply here: fahmida.tithi@bcic-swiss.com

Salary: Negotiable

Apply Now!

Contact Person

Fahmida Ahmed Tithi

Fahmida Ahmed Tithi

👤 IT Recruiter

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