Deskside IT Support Specialist-Germany

LocationFrankfurt, Germany
TypeFull Time, On-site
Hours8 hours per day
SkillsWindows & Mac Support, Hardware & Software Troubleshooting, ServiceNow / ITSM Tools ,Active Directory, SCCM, JAMF, Networking (DNS, DHCP, VLAN), Laptop/Desktop Imaging & Deployment, VIP & Deskside Support, Remote Support & Ticket Handling, MS Office, Printers, Video Conferencing, Asset Management & Device Configuration

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "Deskside IT Support Specialist " in Frankfurt, Germany.

Responsibilities

  • ➡️ Provide onsite IT support for users and VIPs
  • ➡️ Troubleshoot hardware, software, network, and device issues
  • ➡️ Handle ServiceNow tickets, emails, calls, and Slack requests
  • ➡️ Install, configure, image, and deploy laptops/desktops
  • ➡️ Support conferencing and AV systems
  • ➡️ Perform IMAC activities and hardware replacements
  • ➡️ Maintain IT asset inventory and documentation
  • ➡️ Ensure issues are resolved within SLA

Requirements

  1. Deskside/Desktop Support experience
  2. Experience supporting Windows and Mac environments
  3. Fluent in German and English
  4. Valid authorization to work in Germany
  5. Strong communication and customer service skills
  6. Knowledge of ITIL and enterprise IT support is a plus
  7. Certifications such as A+, ITIL, or ACMT are an advantage
  8. Native-level German language skills required
  9. Candidates with German citizenship or long-term work authorization in Germany are highly preferred

Apply here: doha.binta@bcic-swiss.com

Salary: Negotiable

Apply Now!

Contact Person

Doha Binta Tarek

Doha Binta Tarek

👤 Junior IT Recruiter

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