IT Support Specialist _ Frankfurt

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "IT Support Specialist" in Germany.

Responsibilities

• ➡️ Provide first- or second-level contact and problem resolution for customer issues.
• ➡️ Work with third-party vendors to remediate complex AV issues as needed.
• ➡️ Provide timely communication on issue status and resolution.
• ➡️ Maintain ticket updates for all reported incidents.
• ➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• ➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.
• ➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.
• ➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• ➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1. Must hold a valid work permit in Germany
2. Several years of experience in the IT field
3. Local language (German-Native) & English fluency mandatory .
4. EU citizen (mandatory)